To apply for Zipcar, you need to provide your driver's license information. Common Reasons to Contact Zipcar Customer SupportĪlthough Zipcar is relatively easy to use, you may experience: Problems Getting Approved for Zipcar However, keep in mind that Zipcar doesn't offer 24/7 customer support on social media. A live representative can only answer your messages between 9 a.m. You may also be able to get your question answered faster by replying to one of Zipcar's public posts. Zipcar's Facebook: Zipcar's Twitter: Zipcar's Instagram: customer service rep can usually get back to you within an hour.If you're having trouble using the support number, you may be able to get in touch through social media. Getting disconnected at any time will cause you to lose your place in line! To speak to a live Zipcar customer service rep, press '3' and press '2' at the next option.Īfter that, you'll be placed at the back of the line for the support team, regardless of when you called. After dialing the support number, you'll be met with a phone tree. Any matching terms from Zipcar's database will appear in your search results.įor more immediate concerns, it's best to contact Zipcar directly. On the FAQ page, simply type your issue into the search bar. If you have a problem with the Zipcar service, you can attempt to fix it by using: Getting a Hold of Zipcar Customer Support If you need your problem addressed immediately, DoNotPay has a great solution. Unfortunately, Zipcar offers very limited customer support options. Getting connected by phone is often the easiest solution, but only if you can deal with excessive hold times. Even so, Zipcar customer service is often still required to fix any problems you have. All you need to do is apply online, download the app, and get instantly approved to rent a car. If you're not a fan of traditional car rental companies, Zipcar offers an innovative program. You must call to report any unlogged damage at the beginning or your reservation to avoid the risk of liability.Jump the Phone Queue for Any Company How to Contact Zipcar Customer Service Without the Wait How to Contact Zipcar Customer Service Without the Wait This is one of Zipcar’s Rules of the Road. You must complete a pre-reservation walkaround to check the condition of the vehicle as well as look for any damage. For a vehicle that has a start button instead of a key, the app or Zipcard can be used throughout the reservation to lock and unlock the doors. The key is in the glovebox in ALL vehicles. We would recommend having your Bluetooth on for this. Once you have arrived at the car, simply head to the drive tab and tap the unlock icon (this can take up to 30 seconds). If your Zipcar is not in its designated bay at the beginning of your reservation, please click here.įlex vehicles can only be reserved and accessed through the mobile app. If you enter the vehicle prior to this, you will be charged for the extra usage. If there’s no reservation immediately before yours, you can take the car up to 10 minutes early at no additional charge. If there is a signal issue between the vehicle and the app, you will need to use the Zipcard for access (this can sometimes be the case in underground car parks or areas with poor signal).Place the Zipcard on the card reader in the windscreen until you hear the doors unlock Alternatively, you can unlock using your Zipcard.
Simply tap the unlock icon on the vehicle you’ve reserved (this can take up to 30 seconds) To unlock using the app, head to the ‘drive’ tab and select your active reservation.To unlock a Roundtrip vehicle, you can use either your app or Zipcard. We're going back to basics in this Ziptip by showing you how to get your Zipcar open and where to find the keys.
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